Navigating Vienna by taxi should be a worry-free experience, ensuring comfort, safety, and respect for all passengers. Here are the key rights and expectations for taxi passengers in Vienna:

– Clean and Well-Maintained Taxi: The taxi should be in good order and clean, providing a pleasant environment for passengers.

– Access to Information: Passengers have the right to access taxi regulations, a map of the city, a street directory, and the current taxi rates.

– Professional Driver Conduct: Passengers are entitled to a neat, discreet, considerate, and polite driver.

– Choice of Vehicle: At a taxi stand, passengers may choose any available vehicle.

Clean Air Policy: Taxi drivers may not smoke while transporting passengers, ensuring clean air inside the cab.

– Window and Sunroof Control: The driver must open or close the vehicle windows and/or sunroof according to the passenger’s wishes, provided it does not endanger the driver’s health.

– Right to Transport: Passengers have the right to be transported unless they are inebriated, have a communicable disease, possess dangerous objects or substances (excluding police officers), or if they are abusive, insulting, or damaging to the vehicle.

– Traveling with Animals: Passengers may travel with an animal in the taxi, provided the animal is clean and poses no danger to the driver. The dispatcher must be informed of the animal at the time of booking. Animals must remain on the floor during the ride, and dogs must wear a muzzle.

– Shortest Route Guarantee: Drivers are obligated to take the shortest possible route to the passenger’s destination.

– Exclusive Ride: Passengers have the right to ride alone in a taxi they have booked.

– Assistance for Passengers: Drivers must assist passengers who require help, especially with loading baggage and getting in and out of the vehicle.

– Change for Large Bills: The driver must be able to change bills up to 50 euros.

– Proper Receipt: Passengers must receive a proper invoice (receipt) that includes the route (from/to), price, date, license plate number, official stamp of the taxi firm, and driver’s signature.

– View of the Fare Meter: Passengers shall have a clear view of the taxi fare meter.

– Removal of Taxi Sign: Passengers may request that the “Taxi” sign be removed when traveling on rural roads or highways or being transported for special occasions such as weddings, confirmations, or funerals.

By remembering these rights, both passengers and drivers can contribute to a better and more respectful taxi experience in Vienna.